Change is never easy, rarely fun, but often necessary. That’s particularly true in the legal industry, in which client/consumer needs and preferences are changing rapidly, but lawyers and law firms are failing to keep pace.
In all aspects of today’s economy, consumers are trending toward specialization. In the medical field, the general family practitioner’s office is often just the first stop — many times mandated by insurance coverage — on the way to the specialist. The full-service advertising agency model of the “Mad Men” era is being replaced by agencies focusing on narrow industries and service specializations. Many advertising clients are no longer seeking an “agency of record” but rather the best agency to help with a specific project intended to achieve a specific objective. IT and software consultants are developing solutions not for mass markets, but for industries — from healthcare to financial services — that face common challenges.
These changes are happening in response to market demands — consumers are no longer looking for service providers with broad skill sets, but rather are seeking out specialists with very particular knowledge in industries and market segments. Narrow and deep, not broad and shallow, is what clients value.